In this guide, we'll show you quick videos for how to get the most out of Magical as a customer support professional.

Answer support tickets and make more customers happy. (Without sounding like a robot.) Use Magical to personalize your message templates in an instant.

“With Magical, there’s a much better chance of me getting through my tasks. It cuts down on the stress you experience.”

- Emily Stewart, Customer Success, MobyMax

1) Communicate fast and close more customer tickets.

As a support professional, you likely answer the same questions over and over again. With Magical, you can save that message as a template and fill them anywhere you work. Include links, images, gifs and more in your templates.

2) Personalize your responses in an instant

You can also personalize your responses to your customers by adding placeholders in the template. Placeholders will automatically fill with your customer's information when you use your template.

3) Use AI to generate responses for you

If you don't have an appropriate template ready to respond to a customer, you can use Magical AI to generate a response for you. Just type // and TAB to prompt AI.

4) Ramp your support teams up easily

If you have multiple support reps at your company and want to share templates, it’s easy. Just create a “Support” team in Magical, go to your personal templates, click share, and select the Support team. Everyone in the Support team will be able to use these templates by typing // anywhere they work.

Your customer support doesn’t live on one channel, and neither does Magical. Use the same message templates wherever you need them—Zendesk, Twitter, Drift, wherever!