Skip to main content

Can’t sign in, create an account, or stuck in onboarding? Enable 3rd party cookies.

If you're getting stuck in onboarding or unable to log in/sign up, then you likely need to enable 3rd party cookies for Magical to work.

Updated over 2 weeks ago

How to check if cookies are the issue

  1. In Chrome, go to chrome://settings/cookies

  2. Look under General settings:

    • If Block third-party cookies or Block all cookies is turned on, OR

    • If Clear cookies and site data when you quit Chrome is toggled on,

…then you’ve found the problem.

Chrome General settings, Block third party cookies is selected

How to fix it

You’ve got two options:

Option 1: Allow cookies

  • In the same chrome://settings/cookies page, select Allow all cookies

  • Make sure Clear cookies and site data when you quit Chrome is toggled off

Option 2: Keep stricter settings, but allow Magical

  • In Chrome, go to chrome://settings/cookies

  • Scroll to Sites that can always use cookies and click Add

  • Add these sites one at a time, checking “Include third-party cookies on this site” for each:

    • [*.]getmagical.com

    • [*.]getmagical.io

  • Click Save


That’s it!

Once cookies are allowed for Magical, you should be able to sign in, create an account, and move through onboarding without getting stuck.

Did this answer your question?