Original Post Date: July 27, 2023
Keep your Magical templates in sync with your Zendesk macros as they change or get added to Zendesk.
Turning this sync on will:
Allow you to edit your messages to customers in Zendesk, while still using the best-practice language
Save you time from manually updating your Magical templates when the macros change
Help you use your templates in other tools besides Zendesk
Give you a backup of your macros in case you are switching tools
How to sync:
Go to your workspace and click on your profile icon in the bottom right corner of the screen to sync Zendesk & Magical.
Please note you will need to update to the latest version of Magical and you will need to be signed into Zendesk for the sync to begin.