Frequently Asked Questions (FAQ) about Payment and Billing Policies
Discounts and Referral Rewards
How do I know if I am eligible for a discount?
There are a number of situations that would have gotten you a discount code you can apply when you upgrade. Check your emails from Magical to see if you have any discount codes you can apply.
New Referrals after Aug 29
After August 29, when someone you refer installs Magical, you will receive an email with a discount code
Successful referrals can gets you a free 1-month upgrade to the Core plan. Please note this takes up to an hour to reflect. Visit https://www.getmagical.com/update to ensure you have the latest version with your updated referral data.
Every individual is eligible for up to 12 months of the Core plan for free from referrals.
How do I check if my referral was successful in getting me credits? If you referred someone to Magical, but don't see your allotted referral credits in the account. Here's why this might be the case:
First, confirm that the user you referred actually signed up! Magical offers credits only upon successful referral.
If you've confirmed successful sign up, here's what might be going on:
The referral credits haven't yet hit your account. Credits take 30 mins to be visible in your account. If you want to see them even faster, go to getmagical.com/update and click update (you should see them within 5 min).
The referral credits haven't yet been applied to a paid plan upgrade. It takes 6 hours for the referral to be applied for a paid upgrade, but rest assured you can continue to use Magical.
You're still on a trial of Magical's paid plans or you haven't hit your free plan limit of template actions. Credits are automatically applied after you hit a paywall or finish a trial. This is to ensure your free use of Magical is maximized.
Eligibility
Who can make payments for the service? We accept payments from all countries eligible via Stripe, except for India.
What type of email address will be eligible to make a payment? To make a payment, you must have a personal email domain. That means not affiliated with a company or organization. Examples include name@gmail.com, other_name@outlook.ca.
Plans & Pricing
How long is the plan duration? The plan length can be annual (renews every 365 days) or monthly (renews every 30 days).
When will I be charged for the plan after purchasing it? You will be charged on the day you purchase for the next billing period. You will continue to be charged every billing period after your initial purchase of the plan for the following months/years.
Can I share my plan with others? No, billing entitlements are for individual users only.
Are localized prices available / Is the price available in other currencies? No, not at the moment.
What counts as 1 Text Expansion?
This is also known as a Template Action. Any time you use text expansion with a Magical Template on a site/app. To review your available Template Actions - please visit your workspace.
What counts as 1 Automation?
Any of the following counts as 1 automation:
Transfer Actions - Any time you click “Transfer … ” to move information into spreadsheets, or website forms - that counts as 1 automation. The first time you fill and map the information does not count. When you transfer multiple pieces of information or from multiple open website tabs - that still counts as only 1 automation.
Personalization Actions - Automatically filling any number of placeholders in a Magical Template using info from a website counts as 1 automation.
Enrich Actions - Revealing extra/hidden info on a profile you are visiting on the web counts as 1 automation. Such as their email address.
AI Actions - Prompting Magical’s AI to generate text counts as 1 automation. Or clicking Yes / No / Write with AI buttons counts as 1 automation.
You can use any combination of the above actions within your allotment of monthly automations.
Cancellations & Reactivation & Card Info
What happens if I want to cancel my subscription? If you decide to cancel your subscription. In your workspace, on the bottom left of the page go to settings, and click “Cancel subscription”. You will still have access to your plan’s features until the end of your current payment cycle. We won't refund or adjust the payment for the remaining days.
What if I want to renew my upgrade after having cancelled? You can renew your subscription at any time by going to Settings>Billing and clicking “Renew subscription”. This will ensure that after the month ends you will be renewed on the plan you have upgraded to.
What if I want to change my credit card? Go to your profile avatar, then click billing. You will see the option to change your payment method. Clicking "Change payment method" will take you back to the checkout page. There you should set your updated card info as the default payment method.
Card Failures
What if my card fails when the monthly payment is due? If your card fails during the monthly payment, we will make 8 attempts to charge your card over
2 weeks. If all the payment attempts fail, we will cancel your subscription.
Disputes & Refunds
What happens if I open a dispute regarding my subscription? If you open a dispute regarding your subscription, we will not make any changes to your subscription until the dispute is resolved.
Can I get a refund if I am not satisfied with the service? We do not offer automatic refunds. If you believe you are eligible for a refund, you must contact us at billing@getmagical.com. If your refund request is approved, we will process it and let you know.
Plan Details
Please note that this information is subject to change, and you should always check the latest policies here or contact billing@getmagical.com if you have any questions.