Skip to main content
All CollectionsTroubleshooting & Privacy
How to resolve disappearing templates
How to resolve disappearing templates

If your templates are disappearing from time to time when you close your browser, it is likely a cookie issue. Read on for a quick way to solve further monsters from eating your cookies, and templates!

Updated over a month ago

How can I tell if I have this problem?

If your templates are disappearing from time to time when you close your Chrome browser, it is likely a cookie issue.

  1. Visit chrome://settings/cookies

  2. Under General settings, check if Block third-party cookies or Block all cookies is selected, or if Clear cookies and site data when you quit Chrome is toggled On.

If any above are selected or toggled on, there's a cookie problem.

Continue reading to fix.

How to fix the cookie problem so templates don't disappear

Choose 1 of 2 solutions

  • Select Allow all cookies and toggle off Clear cookies and site data when you quit Chrome

  • Add Magical to your sites that can always use cookies

To add Magical to your sites that can always use cookies

  1. Visit chrome://settings/cookies

  2. Go to Sites that can always use cookies setting under section See all cookies and site data.

  3. Click Add.

  4. Enter [*.]getmagical.com and select Include third-party cookies on this site.
    Click Save.

  5. Enter [*.]getmagical.io and select Include third-party cookies on this site.
    Click Save.

Did this answer your question?